Refund policy
We offer a 14-day return policy, meaning you have 14 days from receiving your item to request a return for any reason.
Eligibility
To be eligible for a return, your item must be in the same condition you received it — unworn, unused, with tags attached and in its original packaging. You'll also need your receipt or proof of purchase.
Pierced earrings cannot be returned for hygiene reasons, unless faulty.
How to start a return
Email us at hello@wearebayes.com with the following and we'll guide you through the next steps:
- Your order number and the item(s) you'd like to return
If you're returning a gift, please include any of the following details for the original purchaser: full name, email address, order number, shipping address, or phone number.
Items sent back without first requesting a return will not be accepted.
Return postage
Return postage is the responsibility of the customer, unless the item is faulty or incorrect.
Damages and issues
Please inspect your order on arrival and contact us immediately at hello@wearebayes.com if your item is defective, damaged, or if you received the wrong item. We'll make it right.
Sale items and gift cards
Sale items and gift cards are not eligible for change-of-mind returns.
Exchanges
The quickest way to get the right piece is to return your item and, once the return is accepted, place a new order separately.
Refunds
Once we receive and inspect your return, we'll let you know whether your refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since your refund was approved, get in touch at hello@wearebayes.com and we'll look into it.